FAQ

Connection/Installation:

Q: Can I install the grinder pump myself?
A: Yes.  You can install the pump yourself; however, you must attend an information seminar sponsored by HTSA before any installation work can begin.  All installations must be inspected by HTSA BEFORE being covered.  Failure to have this inspection will invalidate the warranty on the grinder pump and the property owner will be responsible for all maintenance and repair bills.

Q: Does the connection to the HTSA sewer system have to be inspected?
A: Yes.  Before your connection to the sewer sytem can be buried, it must be inspected by an HTSA  representative to ensure proper connection and compliance with regulations.  Failure to have this inspection will invalidate the warranty on the grinder pump and the property owner will be responsible for all maintenance and repair bills.

Q: When do I have to connect to the HTSA sewer system?
A: You must connect to the sewer system within 60 days after you receive  the Notice to Connect.

Q: Who can connect my property to the HTSA sewer system?
A: You can connect to the sewer system yourself or have a plumbing contractor connect you to the sewer system.  HTSA maintains a list of contractors in the sewer office who have attended the installation seminar.  HTSA cannot endorse or recommend any particular contractor.

Q: Do I have to use a contractor on the HTSA Contractor list?
A: No.  You are free to choose anyone you wish to install the grinder pump and connect to the sewer system or perform the work yourself.  The person/contractor chosen to do the installation must first attend an information seminar sponsored by HTSA before any work can begin.  The Contractor List is maintained only for convenience.  HTSA cannot endorse or recommend any particular contractor.  All installations must be inspected by HTSA BEFORE being covered.  Failure to have this inspection will invalidate the warranty on the grinder pump and the property owner will be responsible for all maintenance and repair bills.

Q: What if there is damage to my property during installation?
A1: For damage caused by HTSA during installation of the main sewer lines, fill out a complaint form and submit to the HTSA office as soon as possible.

A2: Damage caused by the person connecting your property to the sewer system should be spelled out in the contract for services and is not handled by HTSA.

Q: Who performs the inspection of the installation/connection to the HTSA sewer system?
A: The HTSA has the responsibility of inspecting your connection to the sewer system.  Call the sewer office for an inspection appointment BEFORE you cover the installation.  Failure to have this inspection will invalidate the warranty on the grinder pump and the property owner will be responsible for all maintenance and repair bills.

Fees:

Q: How much is the tap fee?
A: The tap fee is $4500.00 for customer and business per Equivalent Dwelling Unit (EDU).  The application fee is $100.00 and is paid at the same time as the tap fee.

Q: Who pays the tap fee, installation, and sewer bills?
A: The owner of the property pays the tap and application fees and pays to connect to the sewer system.  The sewer bills are paid by the owner on a monthly basis.  In the case of rental property, the lease determines who pays the sewer bills.

Q: When does the tap fee have to be paid?
A: The tap fee must be paid within 60 days of receipt of Notice to Connect or before connection to the sewer system.

Q: Can I make payments on the tap fee?
A: Yes, minimum payments of $50 will be taken at the sewer office until 60 days after the Notice to Connect is sent out by HTSA.

Q: What if I can’t afford the tap fee?
A: Special financing can be arranged for those who qualify.  See the sewer office staff for qualification details.

Billing:

Q: Is the water and sewer on one bill?
A: You will receive separate water and sewer bills.

Q: Why don’t the water usage and sewer bills match?
A: Your sewer bill is based on the previous month’s water usage.  Your sewer bill will not be the same as the current month’s water usage.

Q: How can I pay my bill?
A: Call the HTSA Office (724) 414-5024 to make payment arrangements, mail your payment, use automatic bank draft, or in the near future, pay online.

General:

Q: What should I do if there is a problem with my grinder pump?
A: Call the Emergency Contact number listed on the sewer bill and the website.

Q: What if I don’t connect to the sewer system?
A: If you are required to connect and fail to do so, a municipal lien will be placed on your property which shall be collected in the manner provided by law.

Q: Who has to connect to the sewer system?
A: The owner of any house, building or property which is used for human occupancy, employment, recreation or other purposes under the jurisdiction of the Authority, and abutting on any street, alley or rights-of-way in which there is or may be located a wastewater sewer facility of the Authority, is required to connect to the sewer system.

Q: What is an EDU?
A: Equivalent Dwelling Unit – “Residential customers, any room, group of rooms, or enclosure occupied or intended for occupancy as a separate living quarters for a family or other group of persons living together or by persons living alone.”  “Commercial customers, any office, … or other similar commercial establishment selling a product or rendering a service… In the case of motels, hotels and schools, an EDU shall be defined as each 45,000 gallons or less of water used per year therein.  Each commercial EDU, even though in a building or complex of buildings, shall be considered a separate EDU.  Each commercial EDU even though it may be located in the same building with a residential unit or units or other commercials units shall be considered as a separate EDU.  With regard to industrial and commercial customers, an EDU shall be defined as each 45,000 gallons or less of water used per year therein.”

Q: What if I have well water?
A: There are two options for propeties having well water: (1) install a water meter on the incoming line for billing purposes; or (2) pay the flat rate associated with 3750 gallons per month.

Q: What if I sell my property?
A: If you sell your property before it is connected and the sewer system is operational, the fees and connection are the responsibility of the new owner unless specified differently in the sales contract.  A lien letter is always required from HTSA before the closing on the sale of the property.

Q: What does “vacancy rate” mean?
A: The vacancy rate is a special rate that applies to a property that remains unoccupied for more than 30 days.  It is also used on vacant land that has been sewered.